Shipping policy

1. PARTIES

This Contract has been signed between the following parties within the framework of the terms and conditions specified below.

        1. 'BUYER'; (hereinafter referred to as "BUYER" in the contract)

NAME - SURNAME: BUYER

ADDRESS: BUYER

       1. 'CASSE DE VELAS'; (hereinafter referred to as "CASSE DE VELAS" in the contract)

NAME - SURNAME: SEMRA SARIKAYA İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ

ADDRESS: ÇEKMEKÖY / İSTANBUL

By accepting this contract, the BUYER agrees in advance that if they approve the order subject to the contract, they will be under the obligation to pay the order price and additional fees specified, such as shipping fees and taxes, and that they have been informed about this matter.

2. DEFINITIONS

In the application and interpretation of this contract, the terms written below shall express the written explanations opposite them.

MINISTER: The Minister of Customs and Trade,

MINISTRY: The Ministry of Customs and Trade,

LAW: The Law No. 6502 on the Protection of Consumers,

REGULATION: The Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188),

SERVICE: The subject of any consumer transaction other than the provision of goods, performed or committed to be performed in return for a fee or benefit,

CASSE DE VELAS: The company that offers goods to consumers within the scope of its commercial or professional activities or acts on behalf of or on account of the provider of goods,

BUYER: The real or legal person who acquires, uses, or benefits from a good or service for non-commercial or non-professional purposes,

SITE: The website belonging to CASSE DE VELAS,

ORDERER: The real or legal person who requests a good or service through the website belonging to CASSE DE VELAS,

PARTIES: CASSE DE VELAS and the BUYER,

CONTRACT: This contract concluded between CASSE DE VELAS and the BUYER,

GOODS: Refers to movable property subject to shopping and intangible goods such as software, audio, video, and similar items prepared for use in electronic environment.

3. SUBJECT

This Contract regulates the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product, whose characteristics and sales price are specified below, ordered electronically by the BUYER via the website belonging to CASSE DE VELAS.

The prices listed and announced on the site are the sales prices. The announced prices and promises are valid until they are updated and changed. Prices announced for a limited period are valid until the end of the specified period.

4. SELLER INFORMATION

Title: CASSE DE VELAS

Address: ÇEKMEKÖY / İSTANBUL

Phone: 0531 542 83 30

Fax: 0531 542 83 30

Email: info@cassedevelas.com

5. BUYER INFORMATION

To Be Delivered To:

Delivery Address:

Phone:

Fax:

Email/Username:

6. ORDERER INFORMATION

Name/Surname/Title:

Address:

Phone:

Fax:

Email/Username:

7. CONTRACTUAL PRODUCT/PRODUCTS INFORMATION

7.1. The basic features of the Goods/Product/Products/Service (type, quantity, brand/model, color, amount) are published on the website belonging to the SELLER. If a campaign is organized by the Seller, you can examine the basic features of the relevant product during the campaign period. Valid until the campaign date.

7.2. The prices listed and announced on the site are the sales prices. The announced prices and promises are valid until they are updated and changed. Prices announced for a limited period are valid until the end of the specified period.

7.3. The sales price of the contractual goods or services including all taxes is shown below.

  • Payment Method and Plan:

  • Delivery Address:

  • Person to be Delivered to:

  • Billing Address:

  • Order Date:

  • Delivery Date:

  • Delivery Method:

7.4. The shipping cost, which is the product shipment expense, shall be paid by the BUYER.

8. INVOICE INFORMATION

Name/Surname/Title:

Address:

Phone:

Fax:

Email/Username:

Invoice Delivery: The invoice will be delivered together with the order to the billing address during the delivery of the order.

9. GENERAL PROVISIONS

9.1. The BUYER accepts, declares, and undertakes that they have read the preliminary information regarding the basic characteristics, sales price, payment method, and delivery of the contractual product on the website of CASSE DE VELAS, possess the knowledge, and given the necessary confirmation in electronic environment. The BUYER accepts, declares, and undertakes that by confirming the Preliminary Information electronically, they have obtained the address required to be given to the BUYER by CASSE DE VELAS before the establishment of the distance sales contract, the basic features of the ordered products, the price of the products including taxes, and the payment and delivery information accurately and completely.

9.2. Each product subject to the contract is delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified in the preliminary information section on the website, depending on the distance of the BUYER's settlement, provided that it does not exceed the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.

9.3. CASSE DE VELAS accepts, declares, and undertakes to deliver the contractual product complete, in accordance with the specifications stated in the order, and with warranty documents, user manuals, and the information and documents required by the job, if any; to perform the work free from all kinds of defects in accordance with the requirements of the legal legislation, soundly and in compliance with the standards, within the principles of integrity and honesty; to maintain and raise the service quality; to show the necessary attention and care during the performance of the work; and to act with prudence and foresight.

9.4. CASSE DE VELAS may supply a different product of equal quality and price by informing the BUYER and obtaining their explicit approval before the expiration of the performance obligation arising from the contract.

9.5. CASSE DE VELAS accepts, declares, and undertakes that if it becomes impossible to fulfill the ordered product or service and it cannot fulfill its contractual obligations, it will notify the consumer in writing within 3 days from the date it learns about this situation, and will refund the total price to the BUYER within 14 days.

9.6. The BUYER accepts, declares, and undertakes that they will confirm this Contract electronically for the delivery of the contractual product, and that if the contractual product price is not paid for any reason and/or is cancelled in the bank records, CASSE DE VELAS's obligation to deliver the contractual product will terminate.

9.7. The BUYER accepts, declares, and undertakes that if the contractual product price is not paid to CASSE DE VELAS by the relevant bank or financial institution as a result of the unfair use of the credit card belonging to the BUYER by unauthorized persons after the delivery of the contractual product to the BUYER or the person/organization at the designated address, the BUYER will return the contractual product to CASSE DE VELAS within 3 days, with the shipping costs covered by CASSE DE VELAS.

9.8. CASSE DE VELAS accepts, declares, and undertakes to notify the BUYER if it cannot deliver the contractual product within the due time due to force majeure events that develop outside the will of the parties, are unpredictable, and prevent and/or delay the parties from fulfilling their obligations. The BUYER also has the right to request from CASSE DE VELAS the cancellation of the order, the replacement of the contractual product with its precedent, if any, and/or the postponement of the delivery period until the obstructive situation disappears. If the order is cancelled by the BUYER, for payments made by the BUYER in cash, the product amount shall be paid to them in cash and in a single lump sum within 14 days. For payments made by the BUYER by credit card, the product amount is refunded to the relevant bank within 14 days after the order is cancelled by the BUYER. The BUYER accepts, declares, and undertakes that the average process for the amount refunded to the credit card by the SELLER to be reflected to the BUYER's account by the bank may take 2 to 3 weeks, and since the reflection of this amount to the BUYER's accounts after its refund to the bank is entirely related to the bank transaction process, the BUYER cannot hold CASSE DE VELAS responsible for possible delays.

9.9. CASSE DE VELAS has the right to reach the BUYER for communication, marketing, notification, and other purposes via letter, email, SMS, phone call, and other means through the address, email address, fixed and mobile phone lines, and other contact information specified by the BUYER in the registration form on the site or updated by them later. By accepting this contract, the BUYER accepts and declares that CASSE DE VELAS may engage in the above-mentioned communication activities towards them.

9.10. The BUYER shall inspect the contractual goods/services before receiving them; the BUYER shall not accept damaged or defective goods/services (such as dented, broken, torn packaging, etc.) from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The obligation to carefully protect the goods/services after delivery belongs to the BUYER. If the right of withdrawal is to be exercised, the goods/services must not be used. The Invoice must be returned.

9.11. In the event that the BUYER and the credit card holder used during the order are not the same person, or a security vulnerability regarding the credit card used in the order is detected before the product is delivered to the BUYER, CASSE DE VELAS may request the BUYER to submit the identity and contact information of the credit card holder, the credit card statement of the previous month, or a letter from the cardholder's bank confirming that the credit card belongs to them. The order will be frozen for the period until the BUYER provides the requested information/documents, and if the said demands are not met within 24 hours, CASSE DE VELAS has the right to cancel the order.

9.12. The BUYER declares and undertakes that the personal and other miscellaneous information provided while becoming a member of the website belonging to CASSE DE VELAS is true to facts, and that they will compensate all damages that CASSE DE VELAS may suffer due to the untruthfulness of this information, immediately, in cash and in a single lump sum upon the first notification of CASSE DE VELAS.

9.13. The BUYER accepts and undertakes from the beginning to comply with the legal legislation provisions and not to violate them while using the website belonging to CASSE DE VELAS. Otherwise, all legal and criminal liabilities arising shall completely and exclusively bind the BUYER.

9.14. The BUYER cannot use the website belonging to CASSE DE VELAS in any way that disrupts public order, violates general morality, disturbs and harasses others, for an unlawful purpose, or in a way that infringes upon the material and moral rights of others. In addition, members cannot engage in activities (spam, virus, trojan horse, etc.) or transactions that prevent or make it difficult for others to use the services.

9.15. Links to other websites and/or other contents that are not under the control of CASSE DE VELAS and/or are owned and/or operated by third parties may be provided through the website belonging to CASSE DE VELAS. These links are placed for the purpose of providing orientation convenience to the BUYER and do not support any website or the person operating that site, and do not carry any nature of warranty for the information contained in the linked website.

9.16. The member who violates one or more of the articles listed in this contract shall be personally, criminally, and legally responsible for this violation, and shall hold CASSE DE VELAS harmless from the legal and criminal consequences of these violations. In addition; if the incident is transferred to the legal field due to this violation, CASSE DE VELAS reserves the right to claim compensation against the member due to non-compliance with the membership contract.

10. RIGHT OF WITHDRAWAL

10.1. In the event that the distance contract relates to the sale of goods, the BUYER may exercise their right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery to themselves or to the person/organization at the designated address, without assuming any legal or criminal liability and without giving any justification, provided that they notify the SELLER. In distance contracts regarding service presentation, this period starts from the date the contract is signed. The right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer before the expiration of the right of withdrawal period. The expenses arising from the exercise of the right of withdrawal belong to CASSE DE VELAS. By accepting this contract, the BUYER agrees in advance that they have been informed about the right of withdrawal.

10.2. In order to exercise the right of withdrawal, a written notification must be sent to CASSE DE VELAS within a 14 (fourteen) day period via registered mail, fax, or email, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions regulated in this contract. If this right is exercised:

a) The invoice of the product delivered to the 3rd person or to the BUYER (If the invoice of the product requested to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns issued on behalf of corporations cannot be completed unless a RETURN INVOICE is issued.)

b) The return form,

c) The box, packaging, and standard accessories, if any, of the products to be returned must be delivered complete and undamaged.

d) CASSE DE VELAS is obliged to refund the total price and return the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification, and to take back the goods within 20 days.

e) If there is a decrease in the value of the goods or if the return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the damages of CASSE DE VELAS in proportion to their fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.

f) If the campaign limit amount set by CASSE DE VELAS falls below the threshold due to the exercise of the right of withdrawal, the discount amount utilized within the scope of the campaign shall be cancelled.

11. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

According to the Regulation, it is not possible to return: goods prepared in line with the BUYER's request or explicitly personal needs and which are not suitable for return, underpants, swimwear and bikini bottoms, makeup materials, disposable products, goods that are in danger of spoiling quickly or are likely to expire, products whose packaging has been opened by the BUYER after delivery and whose return is not suitable for health and hygiene aspects, products that mix with other products after delivery and cannot be separated by nature, goods related to periodicals such as newspapers and magazines other than those provided under a subscription agreement, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER. In addition, according to the Regulation, it is not possible to exercise the right of withdrawal regarding services whose performance has started with the approval of the consumer before the expiration of the right of withdrawal period.

In order to be eligible for a return, cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) must have their packaging unopened, untried, unspoiled, and unused.

12. DEFAULT STATUS AND LEGAL CONSEQUENCES

The BUYER accepts, declares, and undertakes that if they default in the case of making payment transactions with a credit card, they will pay interest and be responsible to the bank within the framework of the credit card agreement between them and the cardholder bank. In this case, the relevant bank may take legal action; may claim the costs and attorney fees from the BUYER, and in any case, if the BUYER defaults due to their debt, the BUYER accepts, declares, and undertakes to pay the damage and loss suffered by CASSE DE VELAS due to the delayed performance of the debt.

13. AUTHORIZED COURT

In disputes arising from this contract, complaints and objections shall be made to the consumer arbitration committee or consumer court in the place where the consumer's settlement is located or where the consumer transaction is made, within the monetary limits specified in the following law. Information regarding the monetary limit is below:

Effective from 28/05/2014:

a) In disputes with a value below 2,000.00 (two thousand) TL pursuant to Article 68 of the Law No. 6502 on the Protection of Consumers, applications are made to district consumer arbitration committees,

b) In disputes with a value below 3,000.00 (three thousand) TL, applications are made to provincial consumer arbitration committees,

c) In provinces with metropolitan status, for disputes with a value between 2,000.00 (two thousand) TL and 3,000.00 (three thousand) TL, applications are made to provincial consumer arbitration committees.

This Contract is made for commercial purposes.

14. ENFORCEMENT

When the BUYER makes the payment for the order placed on the Site, they are deemed to have accepted all the terms of this contract. CASSE DE VELAS is obliged to make the necessary software arrangements to obtain confirmation that this contract has been read and accepted by the BUYER on the site prior to the realization of the order.

  • SELLER: CASSE DE VELAS

  • BUYER: BUYER

  • DATE: 27.11.2023